People have different needs for information, technology, and other individuals during their workday, and there is no point in implementing a social platform where all employees need to collaborate for the sake of collaboration. Some employees might need a project management tool, others an online space where they can upload and share documents, and others a smaller space for social networking and communication. Hence, the key is to provide technology more precisely as Davenport suggests, and to provide work tools that enable established working practices to be more effective.
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Half of companies surveyed by Gartner, for example, told that they planned to move exclusively to BYOD for smartphones in Weise In organizations, the employees are not only likely to have different circles of colleagues, but individuals are also likely to have different hierarchical ranks. Interaction with knowledgeable others was shown in this study to be done in smaller groups.
This suggests that smaller spaces in which employees can interact with smaller circles of colleagues could be a next step for developers and designers to address. Placing social relationships in the front seat is also what is predicted to characterize future media models SVT For example, it is currently possible to see if and when a person has read a message in Facebook, Snapchat or WhatsApp. Similarly, there is also the opportunity to withdraw from conversations and signal absence to other conversation partners e.
Gartner Cannell predicts that the next wave in the development of social business software includes smart semantic Web 3. A semantic Web 3. This brings new privacy challenges that organizations and developers need to have in mind. Advice to organizations and managers is to follow the guidelines on privacy that are set by EU legislation, including the requirement to provide privacy consent, develop policies for what kinds of data the company tracks and how the company will treat this data, for what reasons, by whom, and how employees can choose to not be tracked.
The employee should be able to control his or her own data and decide on the degree of desired transparency. Allowing employees to control these features could be a wise move for the organization because the need for privacy and trust in knowledge sharing processes is well-documented in the literature Janowicz-Panjaitan and Noorderhaven , Nov and Wattal Another piece of advice for organizations and managers is to adjust their platform adoption goals when implementing social enterprise platforms in the workplace.
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Management should also keep in mind that employees are different, with different work tasks to solve, and with different norms and rules for how to engage with others in online enterprise platforms. In tandem with implementation of social platforms, a strategy should be communicated to employees to create predictability for platform use and to minimize gaps between different types of platform users. Lastly, mangers should not underestimate the importance of arranging social gatherings so employees can meet and create the social relationships that have a potential to be expanded in the online social enterprise platform and other information communication systems.
The importance of internal networking is also stressed by Hansen Getting to know other people means learning about personal characteristics, and social talk and informal content should not be underestimated in this respect because this type of content was shown to spark engagement on the social enterprise platform. The transparent social platform introduces several paradoxes.
Further research should pursuit this paradox and direct attention toward smallerscale applications and social tools. Today, many study corporate wikis and other social platforms that cover blogging and other written insights that are shared with the whole company.
It would be highly relevant for future studies to look at the potential for smaller micro-blogging services and how and if teams could benefit from systems with a reduced number of members. Future research should also look into potential gender differences in how social software is used in organizations because woman has been more avid users in the public social media landscape Duggan and interpret emoticons in work place communication more positively than men Lai , This study is not without limitations.
Twenty-seven participants from four countries employed by one multinational consultancy company were studied. Further research should replicate this study and include different types of organizations with different scales. It should also include a sample of individuals working outside of IT and consultancy industries. Language is another limitation of this study. When they spoke Arabic, I understood when conversational elements were social in nature because of the social cues provided e. Because I was working together with them, I was able to ask them questions as a friend, such as what they were talking about when they laughed or argued loudly.
They explained their conversations to me and wanted my perspective. My background was also a limitation in this study.
However, as a social anthropologist, I am trained to constantly reflect upon my own role and my perspectives. However, as I said in chapter four, by returning to the field one year later, I further established trust.
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As a result, many insights that were not shared with me from the year before were now being shared. We nevertheless need more studies from non-Western countries Walsham because we know that individuals in different countries value social media sites differently Vasalou, Joinson, and Courvoisier Studies of technologies used in Non-Western organizations conducted by non-Western researchers that analyze local ways of using social software for work is highly needed Walsham Another limitation when doing qualitative studies in a consultancy company providing IT and business services in , is that the people we study might google us and get insights into our research specializations.
When our participators are specialists in similar topics that we are researching on, there is a risk that their answers and comments could be biased by having this insight. This makes it even more important to do participatory observations and field studies.
Employees in TBC was informed about me researching on their social enterprise platform, yet they did not know that I was interested in how the platform interplayed with a variety of other elements in their work place, or their interaction patterns online. Due to my mixed methodology I was able to compare the different data sources which strengthens the reliability of the results presented in this thesis. Time—space the opportunity to meet others is the building block to social relationships, yet relationships in the workplace seems to need to be established in offline and contextual settings in order to be expanded in online spaces.
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However, despite the global opportunities that come with the Internet, the online social enterprise platform in this study consists of local villages that are closely related to offline structures. Offline and online working structures and interactions, working tasks, and technologies, and agency and structure work in tandem.
You can also download the dissertation here [dropbox]. Content sharing and sociability versus the need for privacy in social network sites. Journal of Human—Computer Interaction 26 Bucher, Taina. Permission of the Director of Honours studies is required to enrol in this course. The University of Queensland my. Search this site Search UQ. Print Feedback. Course level Undergraduate Faculties are the major organisational units with responsibility for academic programs.
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Faculties may have a number of sub-units called schools. The head of a faculty is called an Executive Dean.
Course coordinators and lecturers generally work in schools. A standard study load is 8 units per semester. In mySI-net, this is represented by a combination of letters and figures within brackets. For example 2L1T3P means you have 2 hours of lecture, a one hour tutorial and a 3 hour practical laboratory each week.